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FAQ

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Lösung für Telefone, die nach der Netzwerkverbindung einfrieren oder nicht gestartet werden können

    Einführung

    Übersicht

Unter bestimmten Umständen kann ein regulär funktionierendes Telefon plötzlich einfrieren. Tasten reagieren nicht, der Hörer lässt sich nicht nutzen und das gesamte System ist blockiert. Ein Neustart löst das Problem nicht, aber das Ziehen des Netzwerkkabels stellt die Funktion wieder her. Wird das Kabel erneut verbunden, friert das Gerät sofort wieder ein.

    Betroffene Modelle

Dieser Fehler kann bei allen Telefonmodellen auftreten.

    Mögliche Ursache

Im Netzwerk gibt es anomalen Datenverkehr, beispielsweise Broadcast-Stürme, Netzwerkschleifen oder weitere Netzwerkstörungen. Erhält das Telefon innerhalb kurzer Zeit extrem viele Pakete (über 50.000 pro Sekunde), wird die CPU blockiert. Benutzeraktionen können nicht zeitnah verarbeitet werden und das System friert ein. Sobald das Netzwerk stabil ist oder das Kabel getrennt wird, erholt sich das Gerät automatisch.

    Lösung

1. Trennen Sie das Telefon vom Netzwerk und starten Sie es neu, um die Hardwarefunktion zu prüfen.

2. Überprüfen Sie die Netzwerkumgebung, beheben Sie Netzwerkschleifen, Broadcast-Stürme und weitere Verkehrsstörungen für einen stabilen Betrieb.

3. Verbinden Sie das Netzwerkkabel erneut und überprüfen Sie die ordnungsgemäße Funktion des Telefons.

Katalog
Kundenservice Telefon
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